Privacy Policy
Effective Date: April 1, 2026
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, and protect information when you interact with our website, submit a request, or communicate with us.
Information we collect
We may collect the following categories of personal information:
Information you provide directly, including your name, phone number, email address, service address, and details related to your restoration needs.
Information collected automatically, including IP address, browser type, device information, pages visited, and interaction data through cookies and tracking technologies.
Communication data, including call recordings, text messages, emails, and form submissions.
How we use your information
We use your information to:
- Respond to inquiries and emergency service requests
- Schedule inspections and provide estimates
- Communicate with you regarding your project
- Improve our services, website performance, and marketing efforts
- Comply with legal obligations
Consent to communications
By submitting your information through our website or contacting us, you agree that we may contact you via phone call, text message, or email regarding your request.
Message and data rates may apply.
Consent is not a condition of purchase.
Call recording
Calls may be recorded or monitored for quality assurance, training, and documentation purposes.
Sharing of information
We do not sell your personal information.
We may share your information with:
- Service providers, subcontractors, and technicians involved in your project
- Insurance companies, adjusters, and related parties as necessary for claims processing
- Technology vendors supporting our operations, including CRM systems, call tracking platforms, analytics tools, and advertising services
Cookies and tracking technologies
We use cookies and similar technologies to analyze traffic, improve user experience, and support marketing and advertising activities, including remarketing.
You may control cookies through your browser settings.
Your California privacy rights
If you are a California resident, you have the right to:
- Request access to the personal information we collect about you
- Request deletion of your personal information, subject to legal exceptions
- Request correction of inaccurate information
- Request information about how your data is used and shared
To exercise your rights, contact us at: info@homerestoration.net · San Diego operation
We will not discriminate against you for exercising your privacy rights.
Data retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including legal, operational, and documentation requirements.
Data security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.
Third party links
This website may contain links to third party websites. We are not responsible for their content or privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact
If you have questions regarding this Privacy Policy or your data, contact us at: info@homerestoration.net · San Diego operation